LUPER frequently asked questions

Yes. The personalised eye test is worth €49, but at LUPER it is free. It takes about 30 minutes and is done at our three opticians.

Book at luproper.com/pages/reservar-cita, call +34 868 96 61 51 (ext. 1 Marcos Redondo, ext. 2 Canalejas, ext. 3 San Pedro del Pinatar) or message us on WhatsApp on +34 637 22 16 20. Better with an appointment: our diary is very full. Come 10 minutes early.

We talk about your medical history, check how well you see far away and up close, work out your prescription with the refraction test and check your retina and optic nerve. If needed, we add tests of your visual field, focusing and eye coordination. More detail in personalised eye test.

Come with rested eyes and, if you wear contact lenses, do not wear them for the 24 hours before.

A check-up at least once a year is recommended, and sooner if you notice changes in your vision.

In the eye test we measure the pressure inside the eye (tonometry) and the thickness of the cornea (pachymetry). If we see anything out of the ordinary, we tell you and recommend that you see an ophthalmologist, who is the one who diagnoses and treats it. More information about glaucoma.

It is a non-invasive, painless test that measures the pressure inside the eye with a puff of air. It is an important test for detecting glaucoma early.

It is a test that measures the thickness of the cornea. It helps to detect glaucoma and keratoconus.

With a full eye examination, which includes the visual acuity test and measuring the pressure of the eye (tonometry). If we see signs of a cataract, we recommend that you see an ophthalmologist, who is the one who diagnoses and treats it. More information about cataracts.

To detect keratoconus and other eye conditions, visual acuity, topography, aberrometry and corneal thickness tests are used.

Yes. If you already wear varifocals (progressive lenses), we can check the vision zones and aberrations of your current lens with our VX40 platform and show you what you would improve with new ones.

Prescription glasses and sunglasses, with more than 12,000 models: from classic designs to the latest trends, and lots of colours for little ones. If you need prescription glasses, you can choose single vision or varifocal lenses depending on what you need.

Our prescription lenses are top quality and all include an anti-reflective coating. The lenses in our own range are by DIVEL ITALIA, an Italian laboratory, and we also work with Varilux. We design and make LUPER frames ourselves: we are a 100% Murcian brand.

Three types, to suit every kind of vision:

• Varilux XR, with artificial intelligence: it adapts to your visual patterns, for sharp vision with no swaying sensation.
• Personalised varifocal: made to measure, taking into account your vision, the frame you choose and other parameters.
• Free Form varifocal: wider, more comfortable fields of vision, with smoother, more natural vision. From €149 with frame.

More information in varifocal glasses.

Single vision lenses have the same prescription across the whole lens, so they work for one distance only: near or far. Varifocals let you see far away, at middle distance and up close with the same glasses, without having to carry two pairs.

If you only have problems up close or only far away, single vision lenses are usual. If you struggle at both distances, varifocals let you see up close and far away without changing glasses. Either way, it is best for a LUPER optician to advise you in person.

No. We have lenses for all kinds of prescriptions: single vision and varifocal with different thinning indices. The higher the index, the thinner the lens. We explain it in how we make your LUPER glasses.

The sphere is the power of the lens, in dioptres, to correct short-sightedness or long-sightedness; it is normal for each eye to have a different one. The cylinder shows the cylindrical power the lens needs to correct astigmatism. The addition is the extra power added to correct presbyopia or ageing eyes.

It is a protection added to lenses to reduce the discomfort of heavy computer and phone use, because it filters out a good part of the blue light that screens give off. More in blue light glasses.

They are lenses that darken and lighten depending on sunlight (UVA rays). So your prescription glasses become sunglasses when you go outside: two pairs in one.

The shape of your face, the size of your nose and, of course, your personality all play a part. Our opticians help you choose from more than 12,000 models.

Yes. At LUPER we can fit our lenses to the frame you already have.

At any of our LUPER opticians: we adjust your glasses to your face so they fit perfectly.

Prescription glasses cost from €49, with frame and single vision lenses. Free Form varifocals, from €149 with frame. The final price depends on the frame and your prescription.

When you buy two pairs of prescription glasses or two pairs of sunglasses from the LUPER collection, the cheaper pair is 50% off. If they are prescription glasses, both must have the same prescription, unless LUPER authorises otherwise. It cannot be combined with other discounts. On other brands, the discount only applies to the basic prescription lenses. More in 2nd pair 50% off.

Yes. You have interest-free finance for up to 12 months on purchases from €200 to €3,000, with a minimum payment of €30 a month.

Yes. All three LUPER opticians are part of the Plan VEO, which gives up to €100 for glasses or contact lenses for children aged up to 16. It has been extended until 31 December 2027 (Royal Decree, Real Decreto 853/2026) or until the budget runs out.

Yes: you get 1 hour of free parking with purchases over €49. We tell you where to park in how to find LUPER.

Once the order is confirmed, we deliver it to the address you gave us within approximately 24 to 72 hours, counting from the working day after your purchase. Delivery times are approximate, although we always try to meet them.

Free delivery on orders from €100. Below that, delivery costs depend on the destination and are calculated at checkout.

Yes, we ship internationally. We deliver the order to the address you give us when you buy, and delivery costs for the destination are calculated at checkout.

Yes, as an extra or replacement pair: we do not test your eyes on the website. You need a prescription from the last 12 months, done by our optometrists or by your own optometrist or ophthalmologist, and you must already be well used to it. If you have never worn prescription glasses, come to a LUPER optician's and we will give you a free eye test.

By credit or debit card (Visa, Visa Electron, Mastercard and American Express), with Amazon Pay or when you collect your order at one of our three LUPER opticians.

Yes: you have 14 calendar days from delivery to return or exchange it, as long as it is in the same condition in which you received it. Products made to your specifications or clearly personalised cannot be returned, such as prescription glasses, which are made to measure.

Email us first at hola@luproper.com. Then you can hand the product in at any of our LUPER opticians or send it to our central warehouse: Avenida Canalejas, 3, 30002 Murcia. Once it has been checked, we refund the amount using the same payment method; the cost of sending the return is paid by you.

Email us as soon as possible at hola@luproper.com with the product details, the fault and whether you would prefer a refund or an exchange for an identical one. You can give it to the courier we send you or return it yourself. After checking it, we will tell you by email whether it qualifies, and the refund or exchange is made within 30 calendar days at most. If it is a refund, we reimburse the price and the delivery costs you paid; if it is an exchange, the delivery costs are paid by us.

All our products have a 3-year guarantee, under the Spanish General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007). If a product is not as promised, we repair it, replace it, reduce the price or cancel the purchase, at no cost to you. The guarantee does not cover damage caused by misuse.

Yes. LUPER-brand prescription glasses have breakage, loss or theft insurance for one year from purchase, which covers 50% of the original value of the glasses (you pay the other 50%). You need the purchase receipt. On frames from other brands, the insurance only covers the prescription lenses.

Come to any LUPER optician's with your purchase receipt and we will apply your glasses insurance.

Your varifocal lenses, including sunglasses, come with an adaptation guarantee. You have 1 month. If you cannot get used to them, we exchange them for others (if the new ones cost more, you pay the difference). Bring the glasses with their accessories, in good condition, and the receipt or invoice. It does not apply to safety products.

Prescription glasses for children under 6 have prescription change insurance for three months from purchase (frame and two lenses bought together, in the same order).

Don't worry: come to LUPER and one of our opticians will check them with you until you see well.

Yes. The hearing test is free, takes about 45 minutes and is done at LUPER Canalejas (Murcia) and LUPER San Pedro del Pinatar. If you already wear hearing aids, bring them with you. More about the hearing test.

• Invisible: the smallest; no one will know you are wearing them.
• In the ear: attractive and discreet, with high performance.
• Behind the ear: the ones that give the most amplification.

We explain it in types of hearing aids.

At LUPER, from €1,350 per hearing aid. The price depends on the hearing gain you need, the technology and the features of the model. We work with no middlemen and you have interest-free finance. More detail in hearing aid prices.

The one that covers your hearing loss and makes everyday life easiest for you. The best thing is to come for a free hearing test: that way we get to know your hearing and recommend the right one.

It is usually less than a month. It is a simple process, but it takes consistency: wear them every day to get used to the changes and notice how much they improve your quality of life. We support you throughout the whole adaptation.

It depends on care and maintenance. With regular check-ups and daily cleaning, their average lifespan is over 6 years.

Yes. Cleaning and maintenance check-ups for your hearing aids are free, and we check your hearing every year so you keep hearing well. See how to look after them in hearing aid cleaning.

Look for the laser markings: they are usually numbers (such as «123») which, seen from the side, read correctly from left to right. If the numbers appear backwards or turned, the lens is inside out.

The usual is about 8 to 10 hours. Never go over 12 hours a day, because they can cause infections and damage to your eyes, and always stick to the wearing time depending on whether they are daily or monthly lenses.

Yes, that is no problem. Daily disposable contact lenses are recommended, because they reduce the risk of infections.

Better not: salt water and chlorine damage them. If you cannot avoid it, use disposable contact lenses to avoid irritation and infections.

No. In general there is no age limit for wearing contact lenses.

Yes, they are the best option for any sport: you can forget about sweat and movement.

It is unlikely, but it can happen if the lens is damaged or not properly hydrated. If it happens to you, take it out as soon as possible and try to find the missing piece. If you still have discomfort, come to LUPER as soon as you can.

Of course! But ideally you should always have a pair of glasses as an alternative to contact lenses. Take a look at our contact lenses.

When you buy your glasses we give you a free LUPER glasses cleaning spray (while stocks last), so you can always keep them clean and free of scratches. Best of all: you can refill it free of charge at our opticians whenever you like (official LUPER spray only).

Yes, for LUPER-brand glasses you have bought from us.

In Murcia, at Calle Barítono Marcos Redondo, 2 (behind the tax office, Hacienda, next to Gran Vía) and at Avenida Canalejas, 3 (just over the Puente de los Peligros bridge). In San Pedro del Pinatar, at Avenida Emilio Castelar, 48 (opposite the Casino). We explain it in how to find LUPER.

The two opticians in Murcia are open Monday to Friday from 10:00 to 14:00 and from 17:00 to 21:00, and on Saturdays from 10:00 to 14:00. The one in San Pedro del Pinatar, Monday to Friday from 9:30 to 13:30 and from 16:30 to 20:30, and on Saturdays from 9:30 to 13:30.