WITH THIS LIST OF FREQUENTLY ASKED QUESTIONS, WE AIM TO RESOLVE THE MOST COMMON DOUBTS YOU MAY HAVE.

Products

What kind of glasses can you find at LUPER?

At LUPER, you can find all kinds of glasses: prescription glasses and sunglasses. If you need prescription glasses, depending on your needs, you can choose between progressive or single-vision lenses.

In terms of design, you can find everything from classic models for the more traditional, the latest industry trends for the more daring, and a wide variety of colors for the little ones at home. 

What is the quality of our lenses like?

Our prescription lenses are of premium quality. All our lenses include anti-reflective coating and are manufactured in Italian laboratories that have been making prescription lenses since 1949. 

What types of progressive lenses do we have at LUPER?

At LUPER, we understand that every vision is unique. That's why we offer a variety of progressive lenses designed to perfectly adapt to your needs:

• Varilux XR Progressive with Artificial Intelligence: Experience exceptional vision with these advanced lenses. Thanks to artificial intelligence, they adapt to your specific visual patterns, ensuring optimal clarity and eliminating any swaying sensation.

• Personalized Progressive: We take personalization to the next level. These lenses are custom-made for you, considering not only your visual conditions, but also the frame you choose and other specific parameters that make your vision unique. 

• Free Form Progressive: If you are looking for greater breadth and comfort in your fields of vision, these lenses are your ideal option. Their optimized design provides you with a more fluid and natural visual experience.

What is a blue light filter?

A blue light filter is a coating added to lenses to reduce discomfort caused by intensive use of computers and phones. This filter helps eliminate a large part of the light emitted by screens. 

What is a photochromic lens?

Photochromic lenses darken and lighten depending on sunlight (UVA rays). This way, your prescription glasses turn into sunglasses in sunlight. It's like having two pairs of glasses in one!

Prescription

Is the Personalized Eye Exam free?

No, the Personalized Eye Exam costs €49 but will be 100% free if it's your first time visiting LUPER or if you are already a customer. This way, our opticians will perform a completely free Personalized Eye Exam on your first visit and you'll get a printed copy to take home. 

My prescription is quite high, is that a problem?

No problem, we have lenses for all types of prescriptions and needs. From single-vision lenses to progressive lenses with different thinning options.

How do single-vision lenses work? And progressive lenses?

Single-vision lenses have the same prescription throughout the lens, so they only have one use, for near or for distance vision.

Progressive glasses, on the other hand, are designed so you can see far, near, and at intermediate distances, thus avoiding having to have two pairs of glasses, one for each distance. 

Do I need single-vision or progressive lenses? Can you help me?

If you only have problems with near or distance vision, your lenses are single-vision. If, on the other hand, you have vision problems at both distances, progressive glasses are the solution, as you will be able to see near and far without having to change glasses.

In any case, it is always advisable to visit LUPER and have one of our opticians advise you personally. 

What does cylinder mean in my prescription?

It indicates the amount of cylindrical power your lenses need to correct vision. 

What does sphere mean in my prescription?

Sphere refers to the power of your lens (calculated in diopters) to correct the degree of myopia or hyperopia you have. It is normal for each eye to have different diopters. 

What does addition mean in my prescription?

This is the magnifying power added to correct presbyopia or tired eyes. 

Are you already a user of progressive lenses? We'll do a specialized analysis for you.

If you already use progressive lenses, you can check the visible areas and aberrations of your old lens thanks to our VX40 platform, and we will tangibly show you the improvements that our progressive lenses will bring.

 Audiology

Is the Premium Hearing Test free?

No, the Premium Hearing Test costs €49 but will be 100% free if it's your first time visiting LUPER or if you are already a customer. This way, our audiologists will perform a completely free Personalized Hearing Test on your first visit and you'll get a printed copy to take home.

What types of hearing aids are there?

1. Invisible hearing aids: the smallest of hearing aids, nobody will know you're wearing it.

2. In-the-ear hearing aids: aesthetic and discreet. This hearing aid is a high-performance hearing solution.

3. Behind-the-ear hearing aids: the behind-the-ear hearing aid provides the most amplification in the world of hearing aids.

How long will my hearing aids last?

The lifespan of hearing aids depends on their care and maintenance. If regular check-ups are performed and they are cleaned daily, the average lifespan is over 6 years.

How long do I need to adapt to my first hearing aids?

Adapting to your first hearing aids is a simple process, but it requires daily consistency. The best recommendation is to wear them daily to see the benefits they bring to your quality of life and to get used to the changes. The adaptation period is usually less than a month.

Which hearing aid do I need?

The best way to find the perfect hearing aid for you is to choose one that addresses your hearing loss and offers features that make your daily life easier. 

Ideally, you should visit us for a Premium Hearing Test so we can better understand your hearing health.

How much do hearing aids cost?

The price of hearing aids varies based on hearing gain, product innovation, and the internal technology developed.

At Ópticas y Audiología LUPER Murcia, we work directly with the factory, without intermediaries, which allows us to offer the best hearing aids on the market at a fair price.

We will accompany you throughout the adaptation process of your hearing aids, and we will perform free cleaning and maintenance checks for your hearing aids, in addition to annually checking your hearing to ensure your hearing aids provide you with the best hearing every year.

Shipping, Returns, and Exchanges

Where do you ship glasses or accessories, what are the shipping costs, and how long does delivery take?

We ship our LUPER products to all countries in the European Union.

In Spain, products will be delivered to the indicated address you provide when placing the order between 24 to 72 hours. 

I want to return glasses. What is your return policy?

Your LUPER products can be returned within a maximum of 14 calendar days as stipulated by law. This only applies to sunglasses or eye health products, provided they have not been used and are returned in the same condition as they were received.

Regarding prescription glasses, these are custom-made products, so according to law 3/2014, article 103, section c. "The supply of goods manufactured according to the specifications of the consumer and user or clearly personalized" will be exceptions to the right of withdrawal. Once the prescription lenses are ordered from the laboratory, they cannot be canceled or refunded.

 

Services

How can I find out which frames suit me best?

Several factors need to be considered, such as your face shape, nose size, and of course, your personality. But don't worry, our opticians will help you choose the perfect glasses from over 300 models. 

Where can I go to get my glasses adjusted? 

To LUPER! At our optical store, we will adjust your glasses to your face so they fit perfectly. 

Can I order new prescription lenses for my old glasses?

Of course, at LUPER, we can adapt our lenses to the frame you already have without any problem.

 Where is LUPER located? 

We currently have these sales points located in the Region of Murcia:

• LUPER - Calle Barítono Marcos Redondo, nº 2, behind Hacienda next to Gran Vía. Murcia.
• LUPER - Avenida Canalejas, nº3, crossing the Puente De Los Peligros. Murcia.
• LUPER - Avenida Emilio Castelar, nº 48, opposite the Casino. San Pedro del Pinatar.

Are LUPER glasses insured?

Yes, our glasses come with all-risk insurance for one year from the moment of purchase, covering 50% of the original value. The purchase receipt is essential. 

What tests do we do to prevent glaucoma?

To prevent glaucoma, we perform our Personalized Eye Exam which includes tonometry and pachymetry. We analyze the different parts of your eye: intraocular pressure measurement and corneal thickness. 

How do we measure eye pressure?

It is performed through a test known as tonometry. 

How do we detect cataracts?

Cataracts are detected through a comprehensive eye exam that includes:

Visual acuity test, dilated pupil exam, and tonometry or eye pressure measurement. 

What tests do we perform for the prevention of keratoconus and ocular pathologies?

To diagnose keratoconus and ocular pathologies, visual acuity tests, topography, aberrometry, and corneal thickness measurements are necessary. 

What is tonometry?

Tonometry is a non-invasive and completely painless test in which intraocular pressure is assessed with a puff of air into the eyes. It is a necessary test to prevent glaucoma. 

What is pachymetry?

Pachymetry is a test performed to measure the thickness of the cornea. It is done to detect glaucoma and keratoconus.

 

Maintenance

How do I clean my LUPER glasses?

When you buy your LUPER glasses, we give you a cleaning spray so you can always keep them clean and prevent your lenses from scratching. The best part? You can refill it for free at LUPER anytime you want. 

I can't see well with my new LUPER glasses, what should I do?

Don't worry, come to LUPER and consult one of our opticians who will solve the problem so you can enjoy perfect vision. 

What kind of warranty do I have at LUPER?

Don't worry about a thing! All our glasses and lenses have a three-year warranty against manufacturing defects. 

In case of breakage or accident, what should I do?

If your glasses and/or lenses break or you have an accident, it's no problem; you just need to come to LUPER, and our opticians will apply your all-risk insurance.

In addition, if the frame is broken, it will be repaired instantly. 

Contact Lenses

How can I tell if my contact lenses are inside out before putting them in?

A foolproof trick is to look for laser markings to help you see if they are in the correct position. These markings might be numbers (like "123") which, when viewed from the side, should be easily readable from left to right.

Numbers that are upside down or rotated indicate that the contact lens is inside out. 

How many hours a day should I wear contact lenses?

Typically around 8-10 hours, and you should never exceed the wearing time based on whether they are daily or monthly lenses. Do not wear them for more than 12 hours a day as this can cause infections and eye damage. 

I am diabetic. Can I use contact lenses?

Yes, there's no problem. It is recommended that you use daily disposable contact lenses to reduce the risk of infections. 

 Can I swim with my contact lenses?

No, contact lenses are damaged by contact with salt water or chlorine. However, if it's unavoidable, it's best to use disposable daily lenses to prevent irritation and infections. 

Am I too old to use contact lenses?

No, you can use them without problems. In general, there are no age restrictions. 

If I play sports, what are the best contact lenses?

Of course! It's the best option for any type of sport, as you won't have to worry about sweat and movement. 

Can a contact lens break inside the eye?

It's difficult but not impossible; it might be damaged or poorly hydrated and break. If that happens, remove it as soon as possible and try to find any detached piece. If you continue to experience discomfort, it is best to visit us at LUPER as soon as possible.

If I've never worn glasses, can I use contact lenses?

Absolutely! But it's always ideal to have a pair of glasses as an alternative to contact lenses.